B2C Service

Serving the End Customer

Arguably the most important aspect of financial service administration is the daily servicing of the individual customer.

The approach is often multi-dimensional, beginning with an engineered customer experience, a solid data strategy, a customer-centered service culture, and finally general operational efficiency.

BridgePoint can help your organization design holistic strategies that effectively balance customer value with cost. Some examples of our recent engagements include:

  • B2C Service Model Design
  • Customer Experience Strategy, Design and Engineering
  • Channel Optimization
  • Call Center Evaluations
  • Benchmarking
  • Lifetime Engagement Strategies
  • Data Management Strategies