Operations

Supporting Your Product Delivery

Operations departments are maturing beyond back office status and are gaining importance as their impact on service delivery and the customer experience is realized.  Tying your product strategy and desired customer experience to day-to-day delivery is critical.

Taking an end-to-end view of financial service administration, BridgePoint’s approach takes into account people, processes and the enabling technologies. Our areas of operational expertise include: Retirement Services, Transition Services, Broker/Dealers, Transfer Agencies, Commercial & Retail Banking and Insurance.

Here are some examples of how BridgePoint has helped industry operation teams:

  • Operating Health Assessments
  • Offshoring or Outsourcing Assessments
  • Establishing Process Excellence Capabilities
  • Training on Process Excellence Principles
  • Human Capital Management
  • Platform Evaluation and Selection
  • Risk Management Evaluations